Privacy Policy

Wytebox Inc. Privacy Policy

Note from the CEO

At Wytebox, we started with a simple but powerful belief: tools should ease your work, not complicate your life. As former team managers in technology, we've lived the frustrations of SaaS compliance and endless admin tasks—whether it's updating Jira tickets or writing weekly reports. We built Wytebox because we knew there had to be a better way, one that genuinely empowers end-users.

From day one, privacy has been more than a policy—it's been the cornerstone of everything we do. We designed Wytebox to observe and assist only for your benefit—not for your management, not for administrators, and absolutely not for third parties. You are always in control: Wytebox only shares what you choose, when you choose.

I realize that trust can't be demanded—it has to be earned, every day. As a founder, this responsibility isn't just professional; it's deeply personal to me and everyone at Wytebox. We built this company on the conviction that privacy isn't just a feature—it's a way of conducting your business.

Thank you for trusting Wytebox to be part of your workflow. We're committed to earning that trust, now and always.

-Brent Hobson
Co-Founder & CEO, Wytebox

Wytebox Inc. ("Wytebox," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes in detail how we collect, use, share, and protect information obtained through our website (the "Website") and our software application (the "Software"). By using the Website or Software, you explicitly consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our Services.

1. Information We Collect

We collect information from you in the following ways:

1.1 Information You Provide

  • Account Information: When you create a Wytebox account, we collect your name, email address, and password.
  • Contact Information: If you choose to contact us through our Website, we may collect your name, email address, and company information.
  • Usage Data: We collect information about how you use the Services, including the features you access, the actions you take, and the time spent using the Services.
  • Process Data: This includes data generated by Wytebox's automation tools. This may include intermittent screen capture, keystrokes, and mouse clicks. This data is used to document processes and generate insights.
  • Feedback: You may provide us with feedback or suggestions about the Services.

1.2 Information Automatically Collected

  • Device Information: We collect information about your device, such as your device type, operating system, and unique device identifier.
  • Log Files: Like most websites and applications, we collect log file information, such as your IP address, browser type, operating system, referring/exit pages, and date/time stamps.
  • Screenshots and Rich Media: We collect screenshots of important actions to document them in our summaries.
  • Process Data: Information about your work processes, including actions taken within applications used and timestamps. Screenshots are only obtained with your consent. We collect data only from processes initiated with the Wytebox client.
  • Application Usage Data: We identify which applications are in use at specific moments. This data is always presented in the aggregate.
  • Analytics Data: We use analytics tools, such as Google Analytics, to understand how our services are used. This data is anonymized and aggregated.

2. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: To provide, maintain, and improve the Software and related services, analyze user processes, and deliver accurate reporting outputs.
  • Communication: To respond to your inquiries and provide support, and potentially for service announcements (you may opt-out of marketing emails).
  • Product Improvement: We use aggregate data to improve the accuracy and effectiveness of the Software and for the purposes of improving the algorithm to meet the business requirements of the end user.
  • Compliance: To comply with legal obligations, prevent fraud or abuse, and enforce our Terms of Service.

3. How We Share Your Information

We may share your information with the following categories of third parties:

  • Legal Compliance: We may disclose your information to comply with a legal obligation, such as a court order, subpoena, or other legal processes.
  • Protection of Rights: We may disclose your information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security

We take data security seriously and implement measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Google Cloud Platform (GCP) Security: Wytebox protects your data using Google Cloud Platform's robust security features, including data encryption at rest and in transit. We leverage GCP's security infrastructure to safeguard your data.
  • Access Control: We employ strict access control mechanisms, using GCP's Identity and Access Management (IAM) to limit access to your data to authorized personnel only.
  • Regular Audits and Monitoring: We conduct regular security audits and monitoring of our systems and infrastructure to identify and address potential vulnerabilities. GCP also undergoes regular independent security audits.
  • Token-based Authentication System: We utilize a token-based authentication system to ensure secure access to our Services.
  • Data Encryption: All data is encrypted both in transit and at rest, using industry-standard encryption algorithms.

However, no website or app can guarantee 100% security. We cannot guarantee the absolute security of any information transmitted through the internet. In the event of a data breach, we will comply with all applicable data breach notification laws.

5. Your Choices and Data Subject Rights

You have the following choices regarding your information and can exercise the following rights:

  • Account: You can access, update, or delete your account information at any time.
  • Access: The right to access your data.
  • Correction: The right to request corrections to your information.
  • Deletion: The right to request deletion of your data; however, we may retain data to comply with legal obligations.
  • Opt-out of Communications: You can opt out of receiving marketing communications from us by following the instructions provided in any such communication.
  • Data Portability: Under certain circumstances, the right to receive your data in a machine-readable format for use elsewhere. Please contact us if you would like assistance in obtaining your data in such a manner.
  • Delete Your Data: You can request to have your data deleted from our systems by contacting us. Please note that deleting your data may affect your ability to use the Services.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within the timeframes required by applicable law.

6. Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Data is retained only as long as reasonably necessary for the purposes described above or as required by law.

7. Privacy of Minors

Wytebox is intended for use by professionals and businesses and is not designed for or directed at individuals under the age of 18. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from someone under 18, we will take steps to delete that information from our systems.

9. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your activity on the Services.

10. California Residents

California residents have certain rights under the California Consumer Privacy Act (CCPA). These rights may include the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. To learn more about your rights and how to exercise them, please visit https://oag.ca.gov/privacy/ccpa.

11. European Residents

European residents have certain rights under the General Data Protection Regulation (GDPR). These rights may include the right to access your personal data, the right to rectify inaccurate data, the right to erasure ("right to be forgotten"), the right to restrict processing, the right to data portability, and the right to object to processing. To learn more about your rights and how to exercise them, please visit https://gdpr-info.eu/.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and, if the changes are material, we will provide you with more prominent notice (e.g., via email or in-app notification) as appropriate under applicable laws. Please check this page regularly for the most recent version.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@wytebox.ai